FREQUENT ASKED QUESTIONS
MINIVAN RENTAL
Can I drive Sweet as Mover Minivan on my car licence?
Yes, as long as you have a full car licence you can hire our Minivan.
Do you charge for mileage on Minivan Rental?
No, our Minivan Rental come with unlimited kms (Reasonable usage applies - allowance of 700kms per day. Kilometres will be charged at the specific rate thereafter)
What is the Models of the Minivan?
2011 - 2012 Toyota HIACE | 5 Door Van 4 Cyclinders 2.7 Litre Petrol 4 Speed Automatic
How much luggage can a Minivan accomodate?
Unfortunately, our 10 seater Minivan don't have luggage compartment, although small bags can be placed under or beside seats.
If you don't require all 10 seats, you can fold either 1 or both rear seats to create luggage space for 6 Large bags and 10 small bags.
Does the Minivan have towbar?
No.
PRE HIRE
Can I drive on a Restricted Licence?
Unfortunately, we don't rent vehicles on a Restricted Licence.
Can I use my overseas drivers' licence?
Yes, however, if your drivers' licence is not printed in English, you will need to arrange for an International Drivers Licence. You must be over 18 years of age to hire a vehicle.
If you are hiring one of our vehicles on an International Licence, we recommend you check out the New Zealand Road Code by visiting https://www.drivingtests.co.nz/roadcode/car/, which offers a free road code quiz. This quiz is a great way to get yourself up to speed with New Zealand road rules.
Do I need to put a deposit on my booking?
We require at least a 50% deposit on all bookings and this must be paid one week prior to your booking date to guarantee your reservation.
Do you charge a bond for your vehicles?
We do require $200 refundable bond on top of the rate and this will be returned to your account 7 - 14 days after your reservation.
What does Excess, Refund and Bond mean?
Excess: The Excess is the amount that will be charged to you the event of any damage to the vehicle whilst on hire. The amount of the Excess is dependable on the policy that applies to the drivers age.
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$1,000.00 for drivers under 21 years of age
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$850.00 for drivers under 25 years of age
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$750.00 for inexperienced drivers 25 and over
Refund: A Refund is the amount you deposit if you cancel your booking within the required time. The refund can take up to 7 days to be credited to your account.
Bond: The Bond is the amount that will be held on the duration of your rental. It can take from 1 to 14 days for the funds to be released. This is also dependent on your banking provider.
Do you offer one-way hires?
No.
If I cancel my hire after booking, what are the procedures?
We have a set of principal cancellation rules that apply to our business.
48 Hours prior to your booking date- Free of charge
Within 48hrs prior to your booking date- 50% deposit is non refundable
On the day of pick up - there will be a cancellation fee of 100% of the total hire amount.
Can I make changes to my booking?
You can make changes to your reservation by calling us on 021 049 0731. If you prefer, you can email us at info@sweetasmover.co.nz with your booking number and the details you would like to change.
What do I need when I collect my vehicle?
When you come to collect your vehicle, you will need a valid full Driver's Licence in English and a Debit Card for payment (debit cardholder must be present).
What are your trading hours?
We are open every day, Monday to Sunday, from 8am to 6pm.
Do you offer after-hours pick-up at your airport locations?
Yes we do offer pick-up upon request at the Christchurch airport for extra $60 fee.
What are your blackouts days?
We are closed on Christmas Day and Easter Sunday. Anzac day open from 1pm.
Is child seat available for hire?
Yes, you can select it during the booking process or request over the phone - By NZ road rules, children must be secure in an approved child restraint.
DURING HIRE
Can I extend my hire?
Yes, however, this will depend on availability. We cannot guarantee any extension but will do our best to accommodate your request.
What do I do if I have an accident?
If you are in the unfortunate event of an accident with your rental vehicle and a third party, we will ask that you do not admit liability in any circumstance. If you are unsure, always obtain a police report to help our insurance company gauge who was at fault. We also ask you to complete the Accident Form, which can be found in the brochure provided to you at the beginning of the rental. This will prompt you to ask the correct questions and gather the relevant information to make a claim on your behalf.
All accidents must be reported to a Sweet as Mover representative the day it happens. You will also have to complete an insurance form with a representative at one of our branches. We do not guarantee to replace the vehicle if you are liable for the accident.
What should I do if the vehicle has a breakdown?
All our vehicles are covered by the RoadWise 24-hour roadside assistance service for any vehicle-related breakdowns.
If you need roadside assistance, please call the AA free phone number 0800 24 24 02. Please give them your vehicle registration plate number and provide directions to help them locate you.
If the RoadWIse is unable to assist you, please contact us on 021 049 0731.
IMPORTANT TO NOTE: RoadWise will charge a call-out fee which is the customer's responsibility to pay Tower directly. If the breakdown is due to a mechanical fault, the RoadWise will reimburse the call-out fee. This will not be refunded by the roadside assistant but can be arranged by us when emailing info@sweetasmover.co.nz with your booking reference and photo/attachment of the call-out charge.
Mechanical breakdowns covered by the RoadWise Roadside Assistance service include the following:
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Engine faults
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Electrical faults
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Cooling system
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Vehicle recovery
IMPORTANT TO NOTE: For all Non-Mechanical breakdowns, the customer will not be reimbursed for the call-out fee, which is the customer's responsibility to pay Tower directly.
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Running out of fuel
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Refilling the vehicle with the incorrect fuel (i.e. putting diesel in instead of petrol)
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Damage to wheels and/or tyres
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Losing the keys or locking them inside the vehicle
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Having a flat battery due to the ignition or lights being left on
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A breakdown as a result of damage caused in an accident, including salvage
Can I drive off-road or on the beach?
Do not drive our vehicles off the road or onto any New Zealand beaches. A minimum penalty of $2,000 may apply.
Can I smoke or vape in the car?
For the comfort of all our customers, we encourage no smoking or vaping in our vehicles. A minimum cleaning fee of $100 will be charged.
Can I return my vehicle/trailer early? Will I receive a refund?
You can return your vehicle earlier than your contract's stated end date/time; however, we will not process a refund for the unused days/hours.
Can I drop off my vehicle at a different location from where I picked it up?
No.
What happens if I’m running late and cannot return my vehicle on time?
If you cannot return your vehicle at the time stated on your contract, a late fee will apply. We advise you to always get in touch with our team to make them aware of it.
Do I need to refuel the vehicle?
You, the customer/hirer is responsible to pay for petrol used in the vehicle during the hire period. You must refuel the vehicle prior to return, should the vehicle be returned not full, a $50 re-fuelling charge will apply. This is in addition to the actual cost of the fuel required to fill the tank. Furthermore if the wrong fuel is used in the hired vehicle a further $1,200 will be charged.
DURING HIRE
If you need to get in touch with us after your rental is completed please reach out to us on 021 049 0731 or email at info@sweetasmover.co.nz.
